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Terms & Conditions

Return Policy

MAY 2020: No returns or exchanges will be accepted until further notice.

Gwen Erin Natural Fibers accepts returns or exchanges on most new, unopened, and unassembled items within 30 days of purchase for a full refund. Some exceptions* apply.

  1. A credit will be issued via the original form of payment once the item has been received and approved through quality control in our shop.
  2. Returns must include all original parts and be in new condition.
  3. Allow up to 2 weeks for your return or exchange to be processed.


  1. Books, DVDs, dyes, products that require extensive assembly, or special order items are not eligible.
  2. Partial quantities of yarn or fiber.
  3. Wooden products that have been finished (by you) are not eligible.
  4. Clearance items.

Registration for Classes

A 50% deposit is required to secure your spot in the class. You will pay the remaining portion of the class fee when you arrive. A cancellation of more than one week in advance of the class will receive a full refund. If you cancel within one week of the class you can use the deposit for a future class. No-shows will not receive a refund.